Global Service Excellence is a methodology designed to enable a portfolio of similar yet disconnected services to scale effectively. As corporations expand across markets, they often launch pilots with minimal viable operations. Despite initial success, these pilots typically struggle to scale without substantial investment.

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Standardization addresses this issue by leveraging economies of scale, leading to improved tools, optimized operations, and a harmonized brand experience. However, the challenge lies in maintaining the unique local elements that contributed to the initial success. This innovative methodology achieved global consistency while preserving local relevance, particularly within sleep services.

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I developed the tools for this approach, first implemented in France. These tools significantly influenced the direction of the methodology when it was later applied in the UK market.

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Global Service Excellence received service design concept recognition from the iF Design Awards in 2024